After my 87 year old father drove us to the Concord address given to us by Avis, we were advised that Avis in Concord went out of business & that we should go to Avis in Manchester. Avis then advised us to collect our replacement car from Avis in Concord. The tow truck driver confirmed that the tyres were indeed bald & illegal. Avis sent a tow truck, from Vermont, to collect the car. We declined because we were concerned that the car wasn't roadworthy & would be illegal to drive it. We contacted Avis who suggested that we drive the car to the closest Avis dealer & they would swap the car over for us. On reflection, when we collected the car, instead of just inspecting the body of the car we should have inspected the wheels of the car as well. The car could not be moved because, on inspection, the tread on the front tyres was below the legal requirement (almost bald) and as the car was a 2 wheel drive, it could not gain traction. My husband went to move the car so that the snowplough could clear the long driveway. We drove it to my father's place in Washington New Hampshire on the Saturday. We usually don't bother but because we expected to see some snow we thought it wise. As a precaution, we took out roadside assistance, which is a first for us. We collected it from Boston Logan International Airport. The outcome could have been so much worse.My husband & I booked a car with Avis for 8 days in January 2020. We are not used to these conditions & rely on the "expertise" of the rental car company to hire out safe & legal vehicles. My question is - why is Avis hiring out cars with illegal tyres and, where there is snow or the likelihood of snow, why are they hiring out cars that are 2 wheel drive? We're from Australia. Avis kindly deducted 2 days hire from our invoice. It was an all wheel drive with tread on all tyres. My father drove us to Manchester where we collected our car. My husband & I booked a car with Avis for 8 days in January 2020.
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